Residents also complained of a reinstatement fee to renew services.
Trash complaints lead to warning. (Comments)
August 4, 2012 11:09 am
WASTE MANAGEMENT --
Numerous complaints of missed trash and recycling collections has prompted the Town of Hilton Head Island to send a warning this week to its lone waste hauler.
Town manager Steve Riley sent Republic Services Inc. a letter, dated Monday, stating the company was in breach of its franchise agreement with the town because of poor performance.
The town received more than 130 complaints last month, according to facilities manager Julian Walls. Most were because of missed pickups and Republic’s failure to respond within 24 hours after being notified, according to town officials.
Riley gave the company five days to make corrections and meet performance requirements required performance standards or risk losing the town’s business.
Republic contends the agreement makes it difficult for the company to anticipate how many customers it must serve from month to month, which disrupts its operations.
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